FAQ
Orders
Gift Packaging
Our packaging is carefully designed and arrives ready to be gifted.
If you'd like to include a personal note or request, you can leave it in the comment box at checkout.
Exchanges
We do not offer exchanges for international orders.
If you'd like to change your item, please return the original and place a new order.
Pre-orders
Please allow 14–21 business days for pre-order dispatch.
This does not include international shipping timeframes, which may vary by destination.
Returns & Cancellations
If your order has not yet been shipped, you may cancel it free of charge.
Once an order has been dispatched, cancellations will be treated as returns and processed accordingly.
Shipping
Delivery Timeframes
Domestic orders are typically delivered within 3-5 business days.
International delivery times may vary based on destination.
Shipping Fees & Taxes Refunds
Shipping costs and any duties or taxes paid are non-refundable in case of cancellations.
Payments
Payment Methods
We accept all major credit cards, excluding Diners Club, as well as PayPal
Warranty
Warranty
All items are covered by a one-year warranty, limited to damage in the knitted body or breakage of metal hardware due to manufacturing defects.
Strap Add-Ons
We offer complimentary strap additions upon request.
Please note: added straps cannot be removed after production. Leave a note at checkout or email us to request this service.
Care Instructions
Fabrics
– Wipe gently with an alcohol-free cloth as needed
– For deeper cleaning, we recommend professional dry cleaning
– Keep away from liquids, food, or excessive humidity
Leathers
Our leather is selected for its natural beauty and character. To preserve it over time, we recommend:
– Avoiding direct contact with water, oils, cosmetics, or heat
– Storing in its original dust bag when not in use
– Gently wiping with a soft, dry cloth after wear
– Avoiding overfilling to maintain shape
– Keeping away from long exposure to sunlight or humidity
Leather is a natural material, and subtle variations or markings are part of its story – not flaws, but features.
Raffia
Our raffia pieces are lightweight, delicate, and thoughtfully crafted. To preserve their shape and texture over time, please follow these guidelines:
– Avoid exposure to moisture, oils, or prolonged direct sunlight
– Do not bend or fold the structure – store standing upright
– Gently dust with a soft, dry cloth or brush
– Store in a cool, dry place inside its original dust bag
– Keep away from abrasive surfaces or fabrics that may snag
Raffia is a natural fiber, and slight irregularities are part of its charm. With gentle care, it will age beautifully.